Deedmed Privacy Policy.

Who we are

This platform is operated by Deedmed (Pvt) Ltd, a company registered in Sri Lanka ,

Scope of this policy

This policy applies to everyone who uses the Platform — patients, visitors, and doctors — whether you access it through our website or apps. It covers personal data we process about you and explains how the protections apply to that data. It does not cover third-party websites or apps we may link to, which have their own privacy policies.

Information We Collect

We primarily collect information from patients, but we also gather information from specialists, doctors, healthcare providers, laboratories, and pharmacies. We value the privacy of all our stakeholders and are committed to protecting your personal data.

Why Deedmed Collects Data

Our goal in collecting your data is solely to provide you with professional services. We may also inform you about services we believe you may be interested in. If you do not wish to receive such information, you can opt-out using the procedures provided in our emails. While Deedmed has taken every effort to ensure security, we are not responsible for the use of your personal information by third-party applications or websites that you may access through our services or platforms.

Information you give us

• Account details — name, email, mobile number, date of birth, gender.
• Profile & consultation details — health information you share so a doctor can help you.
• Payment information — processed through our payment partners; we do not store card numbers on our own servers.
• Communications — messages you send us for support and feedback.

Deedmed Lives (Pvt) Ltd uses your personal information to:

• Fulfill your service requests.
• Provide access to privileged features on our websites.
• Inform you about service updates.
• Offer a personalized experience when you browse our website and use our services.

Your Privacy Control

If you do not agree to us keeping your personal information, you can opt-out by emailing Deedmed Lives (Pvt) Ltd at any time. We will then take action to delete all personal information you have provided. We recommend that you also review the privacy policies of any third-party applications or websites you access. Doctors and pharmacies must inform us of their availability. We will not share a patient’s personal details with doctors and pharmacies without their explicit consent.

Sharing & disclosure

While no internet transmission is completely secure, we follow all possible security measures to protect your data upon receipt. When you use our services, you may be asked to provide personally identifiable information such as your name, address, date of birth, email, and phone number. By providing this information, you agree to its use solely for the purpose of serving you. You are free to not disclose your personal information or to provide us with specific guidelines on how it should be used. We do not disclose your personal information to other agencies for marketing, market research, or commercial purposes. We do not share your information with other websites. The only exception is a legal obligation, such as a court order, in which case we will refer your information to legal authorities.

Information Security

We store your data on our secure remote servers. Deedmed takes all necessary steps to ensure your data is protected and to prevent unauthorized transactions and data breaches.

Retaining Your Information

We retain your data only for as long as you require our services. We are not responsible for the use of third-party cookies. You can disable cookies in your web browser's security settings if you do not want them stored on your device. Please be aware that disabling cookies may interfere with the functionality of our website and others.

Exporting and Deleting Information

We take the security of our services seriously. We use technology in our background systems to protect customer account information and secure data transmission. We will delete your information from our database at any time upon your request.

To exercise any of these rights, contact us using the details in Contact Us. We may need to verify your identity before we act on a request.

Cookies

We use cookies and similar technologies to keep you signed in, remember your language preference, secure the Platform, and understand how it is used. You can control cookies through your browser settings, though some features may not work correctly if you disable them.

Compliance and Cooperation with this Privacy Policy

We are fully committed to complying with this Privacy Policy and expect the same from our stakeholders. Any changes to this policy will be posted on our website. We advise you to check our site regularly for the latest updates.

Contact & complaints

If you have questions about this policy or want to exercise your rights, contact us: